Refunds & Returns Policy

Change of mind

Due to the nature of perfume and hygiene-sensitive sealed goods, Maison Aroma generally cannot accept returns for change of mind once a product has been opened, used, or unsealed.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact Maison Aroma within 48 hours of delivery with your order number, clear photos of the parcel, packaging, and product. We will assess the case and provide the appropriate next step.

Sourced-to-order items

Sourced-to-order fragrances are purchased internationally after your order confirmation. They require full upfront payment and are subject to the approximately 3-week delivery timeline shown before checkout.

Refund processing

Approved refunds are processed using the original payment method where possible. Bank and gateway processing times may apply.

Non-returnable cases

Maison Aroma may decline returns where a product has been opened, sprayed, damaged after delivery, stored incorrectly, or where the customer no longer wants a correctly supplied sourced-to-order product.